FAQ

Drive2ride is an accessible and assisted transport service designed for people with disability, elderly passengers, carers, families, support coordinators, and community service providers. We help passengers travel safely to appointments, therapy, work, education, community activities, shopping, and daily living needs.

Drive2ride is suitable for:

People with disability
Elderly passengers
NDIS participants
Carers and family members booking on behalf of passengers
Support coordinators and care providers
Passengers who need wheelchair support, mobility assistance, or extra care during transport

The drive2ride website allows users to either offer rides (drivers) or search for available rides (passengers). Drivers can post their travel plans, including the starting point, destination, date, time, and number of available seats. Passengers can search for rides that match their criteria and request to join the ride. Once matched, the driver and passenger(s) communicate to finalize details such as pickup location and any other arrangements.

No. Drive2ride can support NDIS participants, but it is also available for elderly passengers, private customers, families, carers, healthcare providers, and community organisations needing safe and reliable assisted transport.t information such as your name, contact details, and preferences. You may also choose to sign up using your social media accounts for added convenience.

You can book transport for:

Medical appointments
Therapy sessions
Hospital or clinic visits
Shopping and daily living trips
Community participation
Work or education travel
Social and family visits
Disability and aged-care transport needs

Yes. Drive2ride is designed to support wheelchair users and passengers with mobility needs. Customers can add wheelchair, mobility aid, assistance level, and pickup instructions when booking so the correct transport support can be arranged.

Yes. Family members, carers, support workers, and support coordinators can book transport on behalf of a passenger and add important details such as accessibility needs, emergency contacts, communication preferences, and care notes.

Drive2ride driver partners are onboarded with a focus on safety, respectful passenger care, reliability, accessibility awareness, privacy, and professional service standards.

Yes. You can add notes such as:

Wheelchair or mobility aid requirements
Assistance needed at pickup or drop-off
Preferred communication method
Hearing or vision support needs
Medical or safety notes
Emergency contact details
Gate access, parking, or building entry instructions

Drive2ride is designed to support real-time trip updates so passengers, carers, and family members can stay informed before and during the journey.

Drive2ride is focused on supporting the Canberra and ACT community, with a mission to improve accessible transport for people who need extra care and mobility support.

Yes. Drive2ride welcomes partnership discussions with community organisations, healthcare providers, aged-care providers, disability support providers, charities, and local ACT organisations that support vulnerable community members.

Drive2ride is focused on assisted and accessible transport, not just standard point-to-point rides. The service is designed around passenger care, mobility needs, accessibility notes, wheelchair support, driver matching, real-time updates, and safer transport for people who need additional support.

Yes. Drive2ride welcomes responsible and caring driver partners who want to support people with disability, elderly passengers, and community members needing safe and respectful transport.

We understand that plans can change unexpectedly. If you need to cancel a ride as a driver or passenger, we encourage you to communicate with your ride partner(s) as soon as possible to minimize inconvenience. Depending on the circumstances, there may be a cancellation policy in place to address any potential issues. Be sure to review our terms of service for more information.

You should include:

Pickup and drop-off address
Passenger name and contact details
Mobility or wheelchair requirements
Assistance level required
Appointment time, if applicable
Emergency contact
Any special instructions for access, parking, or communication

Trust and safety are fundamental principles of our platform. We encourage users to complete their profiles with accurate information, verify their identities, and review the ratings and reviews of potential ride partners before agreeing to share a ride. Additionally, we provide secure messaging and support services to address any concerns that may arise during the ride-sharing process.

If you encounter any issues or concerns during a ride, such as unsafe driving behavior or discomfort, we urge you to communicate with your ride partner(s) immediately and take appropriate action to address the situation. You can also reach out to our customer support team for assistance, and we will do our best to resolve the issue promptly.

Yes, our platform allows users to offer or search for rides for specific events, destinations, or purposes. Whether you’re attending a concert, sporting event, or planning a weekend getaway, you can post or find rides tailored to your needs and preferences. Simply specify the details of your trip when creating or searching for ride listings.