Refunds & Cancellation.
Overview
This is a summary of our refunds and cancellation policy. Please read our full Terms and Condition
Drive2ride allows you to book directly with your transport service on the Drive2ride website. In addition, Drive2ride makes the booking process easy by making sure all prices are fixed, by holding your booking money on your behalf until after travel and making available 100% refunds in certain cases.
100% refund guarantee
Because your plans may change, Drive2ride guarantees a 100% refund on cancellations, with no cancellation fees, on all cancellations received not less than 48 hours before your scheduled pick-up time.
Cancellations can be made directly on our website by visiting Manage my Bookings and clicking “Cancel my Booking”.
Please contact Drive2ride as soon as possible if you have trouble cancelling a confirmed booking so that we can process your refund.
Booking cancellations
You may cancel your booking at any time prior to your pick-up departure time by visiting Manage my Bookings and clicking “Cancel my Booking”. If you are unable to cancel the booking yourself, you must notify Drive2ride. You should notify Drive2ride as soon as possible in order to make sure you are eligible for a refund. Refunds are only available if the cancellation is made more than 48 hours before your scheduled pick-up time.
Your booking is not considered cancelled until Drive2ride confirms your cancellation. The time of cancellation is considered to be the time Drive2ride confirms your cancellation request.
Fees and refunds on booking cancellations
You are eligible for a 100% refund on your booking, with no cancellation fees, for cancellations greater than 48 hours prior to your pick-up departure time.
You are not eligible for any refund on your booking for cancellations 48 hours or less prior to your pick-up departure time.
Booking changes
You may change your booking details at any time more than 48 hours prior to your pick-up departure time. In order to make a change, you must notify us as soon as possible of any changes to your booking details.
Your booking details are not considered to be changed until your transport service confirms the change. The time of the change is considered to be the time that the transport service confirms the change.
It is recommended that you call your transport supplier to make any changes immediately as you need them.
It is usually not possible to make changes to bookings 48 hours or less prior to your pick-up departure time, except at the sole discretion of your transport service.
Fees and refunds on booking changes
You are eligible for no fees for changing your booking details, for changes greater than 48 hours prior to your pick-up departure time, so long as the total cost of your transfer remains the same.
If booking changes result in extra charges in addition to the amount previously paid, you will need to settle the difference with your transport service.
If booking changes result in lesser charges in addition to the amount previously paid, no partial refund is possible and your fee for the change is equal to the difference between the two charges.
Disputes
If you have some trouble with your transport, your first action should be to immediately contact us. Your booking is managed directly by your transport supplier and the sole party who can resolve any dispute is your transport supplier.
In the case of a dispute between a passenger and a transport supplier, the transport supplier may authorize Drive2ride to issue a full or partial refund. If authorized by the transport supplier to issue a refund, then Drive2ride will refund the passenger within 48 hours.
In the instance of a dispute, the transport supplier has the final say over whether Drive2ride can issue a refund on their behalf. Drive2ride is not able to offer any other resolution than a refund.
Liability
Despite your transport supplier’s best intentions, your best intentions, and the capabilities of the Drive2ride website, your travel plans may go awry. Please note Drive2ride is not responsible for any loss or damage incurred as a result of a transport booking via Drive2ride.
By using Drive2ride you agree to Drive2ride’s Terms and Condition which outline this in more detail.
Further information
For any questions regarding this policy, please contact us.
For any specific questions regarding your transport, please us OR You can find these details on your booking confirmation
Further information
For any questions regarding this policy, please contact us.